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18 articles documenting systemic failures
Where every door leads to another door, and none lead to resolution. A brutal map of the bureaucratic labyrinth facing unpaid carers.
A full map of the UK's time-sensitive, contradictory, expiry-based complaint ecosystem.
A deep exposé on weaponised complexity, expiry traps, and multi-agency dead ends.
The BIRU discharge that never came. A case study in misaligned incentives.
How a five-minute task became an hour of chatbot hell and two contradictory answers.
When a £15 payment attempt nukes your entire phone service.
When safeguarding theatre overrides common sense and a family goes hungry.
How QuestGates paused a claim and demanded an apology before releasing food money.
How block management firms, insurers and loss adjusters wear people down.
When internal celebration culture grows, and customer care quietly shrinks.
How carers watch organisations celebrate themselves while denying basic support.
When "Support" means being passed in a perfect circle through well-funded networks.
How fear, delays and withheld support crush disabled people and carers.
When councils fund everything except what you actually need.
When every organisation does "just enough," carers become the backup plan.
The Motability breakdown no one warns you about.
How carers lose their lives to bureaucracy. Not a metaphor.
