Documenting Systemic Failures
A quest to lift the gates on hidden carer hardship. Documenting the bureaucratic barriers, systemic failures, and institutional obstacles facing unpaid carers in the UK.
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Where every door leads to another door, and none lead to resolution. A brutal map of the bureaucratic labyrinth facing unpaid carers.
The BIRU discharge that never came. A case study in misaligned incentives.
How QuestGates paused a claim and demanded an apology before releasing food money.
How carers lose their lives to bureaucracy. Not a metaphor.
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The maze of UK complaint routes, ombudsmen, tribunals, and escalation paths.
Personal Independence Payment, DWP, and the benefits appeals process.
Loss adjusters, insurers, and the delays that harm vulnerable claimants.
When companies prioritise process over people.
Local authority failures, social care gaps, and DoLS issues.
The circular referral machine and support that never arrives.
The lived reality of unpaid caring and systemic time theft.
Terms, conditions, and legal information.
"The UK does not have a complaints system. It has a complaint treadmill: all motion, no progress.
— Quest Gates Carer Rights